2-1-1 is a free, non-emergency, confidential 3 digit phone number and service that provides easy access to housing information and critical health and human services referrals to callers from Alameda County. This is an interview of Silvana Hackett, 2-1-1 Manager, on Comcast. Alameda County 2-1-1 is a program of Eden I&R, Inc. Learn more at www.211alamedacounty.org or 211.org